Unofficial. Not affiliated with France Éducation International or CCI Paris Île-de-France.
NCLC Ready

NCLC Ready Terms of Use and End-User Licence Agreement

Effective 2026-09-23 · Version 2026-09-23.1

Summary in plain language

  • NCLC Ready is an unofficial practice app for TCF Canada and TEF Canada. It is not affiliated with France Éducation International, CCI Paris Île-de-France or IRCC.
  • Scores in the app are estimates for practice, not official results. We do not guarantee any test score or immigration outcome.
  • AI feedback is optional, for adults, and can be wrong. Treat it as a study aid.
  • Subscriptions are billed and refunded by Apple or Google under their rules. You can cancel at any time in your store account.
  • Use the app for your own preparation, and don't try to break or abuse it.
  • Your mandatory consumer rights are not reduced by these Terms.

1. Agreement, operator and scope

These Terms of Use and End-User Licence Agreement (the "Terms") govern your access to and use of NCLC Ready, including its mobile application, website, practice questions, listening audio, mock examinations, explanations, model answers, AI feedback and AI examiner features, study tools, content, and other online services that link to these Terms (collectively, the "Services").

The Services are operated by an individual based in Israel under the Certloom Learning brand. In these Terms, that individual business operator is referred to as the "Operator," "we," "us," or "our."

Certloom Learning is a brand used by the Operator and is not represented as a corporation or separate legal entity.

The Operator's public business contact for the Services is certloomlearning@gmail.com.

By purchasing a subscription, downloading, installing, accessing, or using the Services, or by selecting an acceptance control such as Accept Terms & continue, you agree to these Terms. Accepting these Terms does not give consent to send any data: each optional feature that sends data asks for your consent separately.

If mandatory law in your province, territory, state, or country provides you with rights that cannot legally be waived or limited by contract, these Terms do not waive or limit those rights.

2. Eligibility and availability

You may use the Services only if you are legally capable of entering into the applicable agreement.

If you have not reached the age at which you may independently enter the applicable transaction or provide required consent in your jurisdiction, use or purchase of the Services must occur with the involvement and authorization required by applicable law and the relevant app marketplace.

AI feedback, the AI examiner, and voice practice are available only to users who are 18 or older. Users under 18 may use offline practice only.

The Services are offered worldwide except in the European Union, the European Economic Area, and the United Kingdom. Do not use the Services where they are prohibited, or if sanctions that apply to you prohibit their use.

3. Independent exam-preparation service

NCLC Ready is an independently produced educational and exam-preparation service.

The Services are not affiliated with, sponsored by, approved by, authorized by, or endorsed by France Éducation International, the Chambre de commerce et d'industrie de Paris Île-de-France (Le français des affaires), Immigration, Refugees and Citizenship Canada (IRCC), the Centre for Canadian Language Benchmarks, any government, any test centre, or any educational institution unless expressly stated otherwise.

References to "TCF Canada," "TEF Canada," "NCLC," "CLB," examination names, score scales, and similar terms are used only to identify the examinations and benchmarks for which independent study materials are provided.

Official names, marks, logos, and other third-party intellectual property remain the property of their respective owners.

4. Educational purpose only

The Services are intended solely as supplemental educational and examination-preparation resources.

They are not:

  • an official examination or official practice test;
  • an official score, score report, or score prediction;
  • an official study guide;
  • immigration advice or representation;
  • legal advice;
  • a language-proficiency certification;
  • a substitute for competent instruction; or
  • a substitute for current official information from test administrators and IRCC.

Scores, estimated NCLC ranges, readiness indicators, study statistics, recommendations, AI feedback, and simulated examination results are educational indicators only.

They do not establish language proficiency, eligibility for any immigration program, points under the Comprehensive Ranking System, or a guarantee of examination success.

5. No actual or confidential examination questions

Practice questions, audio scripts, and tasks in the Services are intended to be independently authored educational materials.

They are not represented as leaked, stolen, recalled, reconstructed, confidential, or otherwise unauthorized examination questions.

You must not use the Services to upload, transmit, solicit, distribute, or commercialize actual confidential examination materials.

Similarity between a practice question and a question appearing in an examination does not establish that the practice question originated from the examination.

6. Examination requirements can change

Test administrators, IRCC, and other bodies may change test formats, timing, task types, scoring scales, NCLC equivalency tables, and immigration requirements.

We may update the Services when changes come to our attention, but we do not guarantee immediate incorporation of every change.

You are responsible for confirming current official requirements with France Éducation International, CCI Paris Île-de-France, and IRCC before you rely on them.

7. Estimates and AI feedback

Estimates only. NCLC levels and ranges shown in the Services are estimates based on IRCC's public equivalency tables and on our own calibration of practice items. Official scoring methods are not public, and the Services never provide an official score.

AI feedback can be wrong. Feedback on writing and speaking, and the AI examiner's replies, are generated automatically by an AI model (Google Gemini, used through Google Cloud's Vertex AI). They may contain errors, omissions, inconsistent scores, or unsuitable wording. Use them as one study aid among others, not as a controlling authority.

8. AI features: consent, submissions, fair use and content rules

Consent. AI features send your text or transcript to our server and to Google only after you consent in the app, as described in our Privacy Policy. You can withdraw at any time in Settings › Privacy Center.

Your submissions. Submit only your own practice answers. Do not include other people's personal information, or sensitive information about yourself (for example health, financial, or identity-document details) that the task does not need.

Fair use. AI features are subject to weekly fair-use limits shown in the app (a number of graded writing tasks, graded speaking tasks, and examiner turns per week, with lower limits during a free trial). To protect the Services, AI features may also be paused temporarily, for example when a daily capacity limit is reached. Offline practice is not affected.

Content rules. Do not use AI features to submit unlawful, harassing, hateful, or sexual content, to try to make the AI produce such content, to try to extract our instructions, or to disrupt the Services. You can report problematic AI output to certloomlearning@gmail.com.

9. Licence

Subject to these Terms and, for premium features, an active subscription, we grant you a limited, personal, non-exclusive, non-sublicensable, and non-transferable licence to use the Services for your own lawful study and examination preparation.

The licence does not transfer ownership of the Services, software, question bank, audio, content, intellectual property, or underlying materials to you.

Except where applicable law expressly provides otherwise, you may not use the Services for resale, redistribution, commercial training, systematic extraction, publication, or creation of a competing product without our prior authorization.

10. Prohibited uses

To the maximum extent permitted by applicable law, you must not:

  1. copy, reproduce, publish, or redistribute a substantial portion of the question bank, audio, or model answers;
  2. sell, sublicense, lease, rent, or commercially exploit the Services;
  3. systematically photograph, screenshot, record, transcribe, or extract the question bank for redistribution;
  4. scrape, crawl, spider, harvest, or automatically extract content;
  5. use bots, scripts, automation, or similar technology to acquire content or to use AI features;
  6. circumvent subscriptions, app-integrity checks, fair-use limits, technical access controls, or security protections, or access our server other than through the genuine app;
  7. reverse engineer, decompile, or disassemble the App except where applicable law expressly prohibits that restriction;
  8. remove copyright, trademark, source, or proprietary notices;
  9. use the Services to build or populate a competing examination-preparation product or database;
  10. use substantial portions of the question bank to train, fine-tune, populate, benchmark, or evaluate an artificial-intelligence or machine-learning system without authorization;
  11. falsely represent the Services or their content as official examination material or official results;
  12. upload or distribute confidential examination questions;
  13. interfere with the Services, servers, security, or other users;
  14. attempt unauthorized access to non-public systems, APIs, services, or data;
  15. use the Services unlawfully, fraudulently, or abusively; or
  16. encourage another person to do any of the foregoing.

Nothing in this section restricts rights that applicable law expressly grants and does not permit us to exclude.

11. Intellectual property

Except for third-party materials expressly identified as such, the Services and their original content are owned by or licensed to the Operator. This may include software, source code, object code, databases, independently authored questions, answer choices, explanations, audio scripts and recordings, model answers, educational text, graphics, interfaces, designs, scoring logic, study systems, compilations, branding, and other original materials. Those materials may be protected by copyright, trademark, contractual, database, and other intellectual-property rights in Canada, Israel, and elsewhere. No right is granted except the limited licence expressly stated in these Terms.

Your practice answers belong to you. When you ask for AI feedback, you allow us and our service provider to process your answer only to produce and return that feedback, as described in our Privacy Policy.

12. Third-party and official materials

The Services may cite or link to IRCC documents, test administrators' public descriptions, the public NCLC descriptors, or other third-party sources. Such references are provided for educational, citation, or source-identification purposes. Unless expressly stated otherwise, third parties do not sponsor, approve, or endorse NCLC Ready. Third-party materials remain subject to their own legal terms and intellectual-property rights. You should consult current authoritative sources where an actual requirement matters.

13. Subscriptions and free trials

Premium access is offered as auto-renewing subscriptions sold through Apple's App Store or Google Play. The title, length, and price of each subscription are shown in the app and in the store before you buy.

  • Renewal. A subscription renews automatically at the end of each period unless you cancel at least 24 hours before the period ends. Your store account is charged for renewal within the 24 hours before the current period ends.
  • Free trial. Where a free trial is offered (for example on the 3-month plan), it converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. Any unused part of a free trial ends when you purchase a subscription.
  • Managing and cancelling. Manage or cancel in your store account (App Store: Settings › [your name] › Subscriptions, or https://apps.apple.com/account/subscriptions; Google Play: Play Store › Payments & subscriptions, or https://play.google.com/store/account/subscriptions). Deleting the app does not cancel a subscription.
  • Restore. Use Restore purchases in the app to recover an active subscription on a new device.
  • Free features. The free tier is not a trial and does not renew; it never requires payment.

We may create new products, plans, features, or services in the future. A subscription provides the features represented as included with it and does not automatically provide a right to every separately offered future product or service unless we expressly state otherwise.

14. App marketplace transactions

Purchases made through Apple's App Store or Google Play are processed through the applicable marketplace and payment provider. Your transaction may also be governed by the marketplace's terms, purchasing rules, refund procedures, family-sharing rules, payment requirements, tax treatment, and other policies. We generally do not receive your full payment-card information. If these Terms conflict with mandatory marketplace terms governing the marketplace transaction, the mandatory marketplace terms control to the extent of that conflict.

15. Pricing and taxes

Prices may vary by platform, jurisdiction, currency, marketplace, promotion, and applicable tax treatment. The price presented through the relevant marketplace before purchase governs the transaction, subject to applicable law and marketplace rules. Apple, Google, or another marketplace may calculate, collect, display, withhold, or remit taxes in accordance with its legal obligations and policies. Price changes for existing subscriptions follow the marketplace's rules, including any notice or consent the marketplace requires.

16. Refunds

Refund requests for purchases made through Apple or Google should ordinarily be submitted through the marketplace through which the purchase was made (Apple: https://reportaproblem.apple.com; Google Play: https://support.google.com/googleplay/answer/2479637). Marketplace refund eligibility is governed by the applicable marketplace's rules and applicable law. Nothing in these Terms limits a statutory cancellation, refund, rescission, warranty, or consumer remedy that applicable law does not permit us to waive.

17. Chargebacks and payment disputes

Fraudulent chargebacks or payment reversals may result in loss of premium access where the underlying purchase has been reversed, subject to applicable law and marketplace requirements. Nothing in this section prevents you from exercising a legitimate statutory, marketplace, bank, or payment-network right.

18. Updates and compatibility

We may release updates, security changes, bug fixes, corrections, new functionality, or compatibility changes. We do not promise that every device or operating-system version will remain supported indefinitely. Voice practice depends on on-device French speech recognition, which is not available on every device. Third-party platforms, operating systems, APIs, stores, browsers, or services may change in ways outside our control. We may alter or discontinue future distribution or support where reasonably necessary because of security, law, platform requirements, technical obsolescence, third-party changes, intellectual-property issues, or operational reasons. This provision does not eliminate rights relating to a paid subscription period where applicable law does not permit such rights to be excluded.

19. Local data, device backups and data loss

The Services store your study information locally on your device and do not provide an account or cloud synchronization. Your device's own backup service (for example iCloud or Google backup), which you control through your operating-system account, may include the app's local data and may allow it to be restored on a new device. If information is stored only locally, uninstalling the App, deleting application data, resetting or replacing your device, device failure, storage corruption, or operating-system behaviour may cause that information to be lost. You should not assume that locally stored study information can be recovered. To the maximum extent permitted by law, we are not responsible for loss of locally stored study information caused by user action, device failure, operating-system action, deletion, corruption, or circumstances outside our reasonable control.

20. Accuracy and editorial limitations

We make reasonable efforts to provide useful and accurate educational materials. However, educational content and AI feedback may contain errors, ambiguities, translation issues, outdated information, typographical mistakes, incorrect citations, disputed interpretations, or information unsuitable for a particular situation. We do not guarantee that every question, answer, explanation, audio clip, transcript, translation, citation, estimate, or recommendation is error-free. If you identify a possible issue, contact certloomlearning@gmail.com. We may correct, replace, or update content where reasonably necessary.

21. No guarantee of examination or immigration success

We do not guarantee that use of the Services will cause you to reach a particular score or NCLC level, improve your score by a particular amount, earn Comprehensive Ranking System points, lead to an invitation to apply, satisfy any immigration requirement, prevent examination fees or lost time, or produce any particular educational, professional, immigration, or economic result. Testimonials, ratings, study scores, examples, and user results do not guarantee that another user will obtain the same result.

22. No professional relationship

Use of the Services does not create an attorney-client relationship, immigration-consultant relationship, teacher-student relationship, employment relationship, fiduciary relationship, certification relationship, partnership, agency relationship, or joint venture between you and the Operator.

23. No accounts

The Services do not require or offer an account. Your subscription is managed by your App Store or Google Play account. If we introduce accounts in the future, we will present the applicable terms and privacy information first.

24. Privacy

Our handling of personal information is described in our Privacy Policy (https://nclcready.com/privacy), our Biometric Information Policy (https://nclcready.com/biometric-policy) and, for the website, our Cookie & Tracking Technologies Policy (https://nclcready.com/cookies). Those policies form part of the information provided to you about the Services but do not authorize collection, use, or disclosure of personal information that is prohibited by applicable law. Privacy-related requests may be sent to certloomlearning@gmail.com.

25. Marketing communications

Purchasing or using the Services does not by itself constitute consent to receive promotional electronic communications, and the Services do not collect your email address. Where applicable law requires consent or another legal basis for commercial electronic messages, such messages will be sent only where the applicable requirement is satisfied. Marketing communications will include identification and unsubscribe functionality where required by law.

26. Feedback

If you voluntarily provide suggestions, ideas, corrections, or feedback concerning the Services, you grant the Operator a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, adapt, incorporate, and otherwise use that feedback for lawful business purposes without compensation or attribution. Do not provide confidential examination questions or third-party confidential material as feedback. This section does not transfer ownership of your personal information and remains subject to applicable privacy law.

27. Suspension and termination

Where reasonably necessary and permitted by law, we may suspend or terminate access to AI features or other Services if we reasonably determine that a user has materially violated these Terms, infringed intellectual-property rights, attempted systematic extraction of content, engaged in fraud, compromised security, unlawfully used the Services, or created a material risk to the Services or other users. Where appropriate and legally required, we will provide notice or an opportunity to remedy the issue. Termination does not affect rights or liabilities that accrued before termination. Provisions that by their nature should survive termination survive to the extent permitted by law.

28. Disclaimer of warranties

THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Nothing in this section excludes a statutory warranty, condition, guarantee, or consumer right that applicable law does not permit us to exclude. Subject to those mandatory rights, the Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim implied warranties or conditions of merchantability, fitness for a particular purpose, uninterrupted availability, accuracy, completeness, compatibility, non-infringement, and error-free operation to the extent those warranties or conditions may legally be disclaimed. We do not warrant that the Services, estimates, or AI feedback will always be available, current, secure, compatible, accurate, or free from defects. We do not warrant that the Services will satisfy requirements imposed by a test administrator, IRCC, an employer, a regulator, or an educational institution.

29. Limitation of liability

THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Nothing in these Terms excludes or limits liability where applicable law prohibits exclusion or limitation. Nothing in these Terms is intended to exclude liability for fraud, fraudulent misrepresentation, intentional misconduct, or another liability that cannot legally be excluded or limited. To the maximum extent permitted by applicable law, the Operator will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from or relating to the Services, including legally excludable loss of income, employment opportunity, immigration opportunity, profits, business opportunity, examination fees, travel expenses, study time, work time, data, or economic opportunity. To the maximum extent permitted by applicable law, the Operator's aggregate monetary liability arising from or relating to the Services will not exceed the greater of the amount you paid for the Services in the 12 months before the claim arose or CAD $50. The preceding limitations do not apply where applicable consumer or other law prohibits the limitation. Nothing in these Terms limits a non-waivable consumer right.

30. Québec consumers

If you are a consumer in Québec, nothing in these Terms excludes, restricts, or waives rights available under the Consumer Protection Act, the Civil Code of Québec, the Charter of the French language, or other Québec law where those rights cannot lawfully be waived. Any warranty disclaimer, liability limitation, governing-law provision, forum provision, or other contractual restriction applies only to the extent permitted by Québec law. Where Québec law requires a French version of a contract of adhesion to be provided before a consumer may choose another language, the required French version must be made available before the consumer makes that choice. Nothing in these Terms requires a Québec consumer to submit a dispute to mandatory pre-dispute arbitration or prevents participation in a class proceeding where Québec law protects that right. Any statutory distance-contract, cancellation, refund, disclosure, contract-copy, language, or other mandatory right continues to apply.

31. Consumers elsewhere in Canada and outside Canada

Consumer-protection laws differ among Canadian provinces and territories and among countries and states. Nothing in these Terms deprives a consumer of a statutory warranty, cancellation right, refund right, remedy for unfair or deceptive conduct, court-access right, class-proceeding right, or other consumer protection that applicable law does not permit the consumer to waive. Where a provision conflicts with a mandatory consumer right, the mandatory right controls to the extent of the conflict and the remaining provisions continue to apply where legally possible.

32. Governing law and consumer rights

Subject to mandatory consumer-protection, privacy, language, and other laws that apply to you and cannot lawfully be waived, these Terms and the relationship between you and the Operator are governed by the laws of the State of Israel, without regard to conflict-of-laws principles that would require the application of another jurisdiction's law.

This choice of law does not deprive a consumer of protections provided by the law of the place where the consumer lives that cannot legally be waived by contract.

In particular, nothing in these Terms is intended to waive mandatory rights available to a consumer in Québec or another Canadian province or territory.

For disputes for which no mandatory consumer forum right applies, the competent courts of Israel will have jurisdiction.

Nothing in these Terms requires a consumer to submit a dispute to mandatory pre-dispute arbitration or prevents participation in a class proceeding where applicable law protects that right.

After a dispute arises, the parties may voluntarily agree to mediation, arbitration, or another dispute-resolution procedure where permitted by law.

33. Informal dispute resolution

Before commencing formal proceedings, you are encouraged to contact certloomlearning@gmail.com and provide enough information for us to understand the dispute and requested remedy. We will make reasonable efforts to review the issue. This informal process does not shorten a statutory limitation period or prevent immediate exercise of a right where applicable law does not permit such a restriction.

34. Responsibility for unlawful misuse

To the maximum extent permitted by applicable law, a person using the Services in a commercial or non-consumer capacity is responsible for third-party claims and reasonable losses directly caused by intentional unlawful use of the Services, unauthorized commercial reproduction or redistribution, infringement of third-party intellectual property through submitted material, or deliberate material breach of these Terms. This provision does not require a consumer to provide an indemnity where such an obligation is prohibited by applicable law and does not transfer responsibility for the Operator's own conduct where responsibility cannot lawfully be excluded.

35. Third-party services

The Services rely upon or link to services operated by Apple, Google (including Google Cloud and the Gemini models on Vertex AI), government websites, test administrators, or other third parties. We do not control the independent operation, terms, policies, or availability of those services. Third-party services may change, malfunction, become unavailable, or discontinue functionality without our control.

36. Force majeure

To the maximum extent permitted by law, the Operator is not responsible for delay or failure caused by circumstances outside reasonable control, including internet or telecommunications outages, hosting or AI-provider failures, app-store outages, cyberattacks, governmental actions, changes in law, labour disruption, war, civil disturbance, natural disaster, fire, flood, widespread utility failure, or failure of third-party infrastructure. This provision does not remove mandatory consumer rights.

37. Changes to these Terms

We may amend these Terms where reasonably necessary to address changes in law, the Services, functionality, security requirements, platform requirements, business operations, or clarification of existing provisions. Changes apply prospectively from the stated effective date except where applicable law permits or requires otherwise. If a change is material, we will tell you in the app before it takes effect and ask you to accept the updated Terms. Where applicable law requires notice, consent, an opportunity to terminate, or another procedure before a change can bind a consumer, the required procedure will be followed. We will not use this provision to retroactively eliminate a vested consumer right where doing so is prohibited by law.

38. Assignment

You may not transfer your contractual licence except where applicable law or the relevant marketplace permits otherwise. The Operator may assign rights and obligations relating to the Services to a lawful successor, purchaser, or recipient of the relevant business or assets, provided that the assignment does not eliminate mandatory consumer rights.

39. Severability

If a provision of these Terms is invalid, illegal, or unenforceable, it will be limited or severed only to the extent necessary. The remainder of the Terms will continue to apply where legally possible.

40. No waiver

Failure or delay in enforcing a provision does not waive the right to enforce that provision later. A waiver applies only to the matter for which it was expressly given.

41. Entire agreement and order of precedence

These Terms constitute the agreement governing use of the Services together with any additional terms expressly presented for a particular feature or transaction, such as an in-app consent. Mandatory applicable law prevails over inconsistent contractual provisions. Mandatory app-marketplace terms prevail for matters governed by the relevant marketplace. Specific written terms for a particular promotion, transaction, or feature prevail over these general Terms for that specific matter. These Terms apply otherwise.

42. Apple App Store

If you obtain the App through Apple's App Store, you acknowledge that these Terms are between you and the Operator and not Apple. The Operator, not Apple, is responsible for the App and its content. Your licence is limited to use on Apple-branded products that you own or control, as permitted by the Apple Media Services Usage Rules and applicable Apple requirements. Apple has no obligation to provide maintenance or support for the App. To the extent an applicable warranty cannot lawfully be disclaimed and Apple's applicable terms provide a remedy, you may notify Apple and Apple may refund the purchase price in accordance with its rules; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. The Operator remains responsible for claims, warranties, product issues, regulatory obligations, consumer obligations, privacy obligations, and intellectual-property matters allocated to the developer under applicable law and Apple's developer terms. You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You must comply with applicable third-party terms when using the App. Apple and its subsidiaries are intended third-party beneficiaries of the provisions of these Terms applicable to the Apple-distributed App to the extent required under Apple's developer terms.

43. Google Play

If you obtain the App through Google Play, these Terms are between you and the Operator, not Google. Google is not responsible for the App or its content. Purchases and refunds are also subject to applicable Google Play rules. You must comply with applicable Google Play and third-party terms. If these Terms conflict with mandatory Google Play distribution terms, the mandatory Google terms control to the extent of that conflict.

44. Interpretation

Headings are for convenience and do not affect interpretation. "Including" and similar terms mean "including without limitation" unless the context requires otherwise. A provision qualified by "to the maximum extent permitted by law" is intended to operate only within the limits legally permitted.

45. Electronic form and language

These Terms may be provided electronically. Users may save or print a copy. The current version must remain accessible through the website. Where applicable law requires a contract or information to be provided in a form that the consumer can retain, the implementation should allow the document to be retained or printed.

These Terms are available in English and French, and both versions have equal value. Both versions are available in the app and on the website before you accept. The French version is presented first when your device or interface language is French, and you can switch to the other language at any time before accepting.

46. Contact

Questions, complaints, support requests, and notices relating to the Services may be sent to:

NCLC Ready Operated from Israel under the Certloom Learning brand Email: certloomlearning@gmail.com

Do not send full payment-card information or unnecessary sensitive personal information by email.