Last updated / Dernière mise à jour : 2026-11-01
NCLC Ready is operated by the individual operator of NCLC Ready, under the Certloom Learning brand (the "Operator"). The Operator uses the providers below. We do not use advertising, attribution or session-recording services. The website uses Google Analytics 4 only for visitors who accept it in the cookie banner, and the apps use Google Analytics for Firebase and, from version 1.2.4, Firebase Crashlytics for usage statistics and crash reports, which people can turn off at any time in the app (in app versions 1.2.8 and earlier, only for people who allow them).
| Provider | Service | What it processes | Location | Terms / privacy |
|---|---|---|---|---|
| Google LLC / Google Cloud | Cloud Run (our AI gateway), Vertex AI (Gemini models) for writing and speaking feedback and the AI examiner, Firestore (self-deleting weekly counters and free-try counts), Secret Manager, Cloud Logging (technical logs with no content), Firebase Hosting (website) | AI requests in transit, including the text you send for feedback (never audio), only when you ask for feedback; hashed weekly counters (8 days); hashed free-try counts (while the free try is offered, then deleted within 30 days); technical logs; website traffic | Gateway and counters: Montréal, Canada (northamerica-northeast1). Gemini requests: Google's global endpoint by default, so processing may take place in any Google Cloud location, including the United States. Website: Google's global network | https://cloud.google.com/terms/data-processing-addendum · https://docs.cloud.google.com/gemini-enterprise-agent-platform/resources/zero-data-retention · https://policies.google.com/privacy |
| Google LLC (Google Analytics for Firebase) | App usage statistics: on by default once a user accepts the Terms and Privacy Policy (versions 1.2.8 and earlier: only after "Allow" in the usage-statistics notice), until the user turns them off | App interactions (screens, features, score ranges, Premium screen and purchase steps, never answers or text), a random app instance ID, device model, OS and app version, approximate location derived from the IP address; no advertising identifiers; kept 2 months | Google's global network, including the United States | https://firebase.google.com/support/privacy · https://business.safety.google/adsprocessorterms/ · https://policies.google.com/privacy |
| Google LLC (Firebase Crashlytics) | App crash reports (from version 1.2.4), under the same setting as usage statistics | Stack trace, device model, OS and app version, crash time, a random Crashlytics installation ID, and the exam and app language; never user IDs, answers, text or audio; kept 90 days | Google's global network, including the United States | https://firebase.google.com/support/privacy |
| Google LLC (Google Analytics 4) | Website statistics, only after a visitor chooses "OK" in the cookie banner | Page views, referring page, browser and device type, approximate location derived from the IP address (Google Analytics 4 does not log or store IP addresses), random identifiers in the _ga cookies; kept 2 months | Google's global network, including the United States | https://business.safety.google/adsprocessorterms/ · https://policies.google.com/privacy |
Independent platforms (not our processors). They act under their own terms when you use their stores and operating systems:
| Platform | Role | Privacy |
|---|---|---|
| Apple Inc. | App Store purchases and subscriptions; iOS speech recognizer (on-device mode) and text-to-speech; App Attest; iCloud backups you control | https://www.apple.com/legal/privacy/ |
| Google LLC (Google Play) | Google Play purchases and subscriptions; Android speech recognizer (on-device mode) and text-to-speech; Play Integrity; Google backups you control | https://policies.google.com/privacy |
The Operator's support and privacy mailbox (certloomlearning@gmail.com) is also provided by Google (Gmail).
We will update this page before adding or replacing a provider that processes personal information.